TERMS & CONDITIONS

Terms & Conditions

Effective Date: October 1, 2025

Last Updated: October 1, 2025

These policies are published in advance of our official launch and take effect on October 1, 2025.

1. Company Information

Humans of Strength (HOS) is a UAE-based wellness and fitness equipment company operating in full compliance with United Arab Emirates commercial regulations and e-commerce licensing requirements.

2. Agreement to Terms

By accessing our website, placing an order, or using our services, you agree to be legally bound by these Terms and Conditions. If you disagree with any part of these terms, you must not use our services.

3. Eligibility

You must be at least 18 years old to make purchases. You must have the legal capacity to enter into binding contracts. You represent that all information provided is accurate and complete. Business customers must provide valid commercial registration details.

4. Products and Pricing

All product descriptions, images, and specifications are provided for general information. We strive for accuracy but cannot guarantee all details are completely error-free. Product availability is subject to stock levels and may change without notice. We reserve the right to discontinue products at any time.

All prices are displayed in AED (United Arab Emirates Dirhams) and include VAT where applicable. Prices are subject to change without prior notice. Promotional pricing is time-limited and subject to specific terms. Any pricing errors will be corrected, and you will be notified before processing.

5. Orders and Payment

Orders are subject to acceptance and stock availability. We reserve the right to refuse or cancel orders at our discretion. Order confirmation does not guarantee product availability. Processing times exclude weekends and UAE public holidays.

Payment must be completed before order fulfillment. We accept major credit cards, debit cards, and approved digital payment methods. All transactions are processed securely through certified payment gateways. Failed payments may result in order cancellation.

6. Shipping and Returns

Our detailed shipping and return policies are available in our Shipping & Returns Policy. By placing an order, you agree to be bound by those terms.

7. Property Rights

All website content, including text, graphics, logos, and images, is the property of HOS. Product names, designs, and branding are protected trademarks. Unauthorized use of our intellectual property is prohibited. You may not reproduce, distribute, or modify our content without written permission.

By submitting content such as reviews, photos, or testimonials, you grant HOS a non-exclusive, royalty-free license to use, reproduce, and display such content for marketing purposes. You confirm that submitted content is original and does not violate third-party rights.

8. Privacy and Data Protection

We collect personal information necessary for order processing and communication. Your data is processed in accordance with UAE data protection laws. We implement appropriate security measures to protect your information. Third-party payment processors handle payment data under their own security protocols.

Personal information is used for order fulfillment, customer service, and marketing. We may share data with delivery partners and payment processors as necessary. Marketing communications may be opted out of at any time.

9. User Conduct

You must use our website and services lawfully and respectfully. You must provide accurate information in all interactions. You must respect other users and our staff in all communications.

Prohibited activities include violating UAE laws or regulations, fraudulent or deceptive practices, attempting to breach website security, transmitting harmful code or malware, impersonating others or providing false information, and using our services for unauthorized commercial purposes.

10. Account Terms

You are responsible for maintaining account security and confidentiality. Account information must be kept current and accurate. You must notify us immediately of any security breaches. We reserve the right to suspend or terminate accounts for violations.

11. Legal Compliance

HOS operates under valid UAE e-commerce licenses as required by law. We comply with UAE Federal Law No. 14 of 2023 on Modern Technology-Based Trade. All business activities are conducted in accordance with UAE commercial regulations.

We adhere to UAE consumer protection standards and regulations. Customers may file complaints with the UAE Ministry of Economy if needed. All promotional activities comply with UAE advertising regulations. Digital invoicing is provided as required by UAE tax authorities.

12. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, strikes, or technical failures.

13. Modification of Terms

We reserve the right to update these Terms and Conditions at any time. Changes become effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms. Significant changes will be communicated via email where possible.

14. Dispute Resolution

These terms are governed by the laws of the United Arab Emirates. All disputes are subject to the exclusive jurisdiction of UAE courts. If provided, the Arabic language version shall prevail in case of translation disputes.

We encourage resolution through direct communication first. Consumers may file complaints with UAE consumer protection authorities. Legal proceedings must be initiated in UAE courts with proper jurisdiction.

15. Entire Agreement

If any provision of these terms is deemed invalid or unenforceable, the remaining provisions continue in full effect.

These Terms, together with our Privacy Policy, constitute the complete agreement between you and HOS regarding use of our services.

16. Contact Information

Email: info@hosactive.com

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

Response Time: 1–2 business days

By placing an order or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

Humans of Strength. Moving with intention, building community through strength.